1. Returns & Exchange Window

We offer a 14-day return policy from the date of delivery. Because our items are delicate handmade fashion jewelry, items must be unworn, in their original condition, and packed securely in their original packaging.

2. Refund Process

Once we receive and inspect your returned handmade jewelry, we will notify you via email. Approved refunds will be credited back to your original mode of payment within 5 to 7 business days.

3. Order Cancellations

Orders can be cancelled free of charge before they have been shipped out. Once dispatched, the standard 14-day return guidelines apply.

4. Customer Support

For return or replacement claims, call us at 7798597147 / 9833425976 or email info@elegancebysakhi.com.